We pack every Card & Co order carefully, but parcels occasionally have other ideas.

Damaged or incorrect items

If anything arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible after delivery with your order details and a photo where relevant.

We'll work with you to arrange a replacement, credit or refund as appropriate.

Change of mind

Because our cards are produced in small runs for wholesale orders, we don't generally accept returns for change of mind unless we've agreed otherwise in advance.

Items approved for return must be unused, unopened, in their original packaging and in resaleable condition.

Something else?

Talk to us. We'd much rather sort out a problem than leave you quietly annoyed with us.